Tuesday, March 24, 2020

Measures taken by our establishment in response to the COVID-19 pandemic


Following the government's announcement, clinics remain open as an essential service, but only for emergencies and with certain restrictions to prevent the spread of COVID-19.

NEW - Online orders

Put the following link in the photo: www.mavitrineveterinaire.ca/veterinairerosemere

The Rosemère Veterinary Clinic can now fulfill orders for food and accessories online through the My Vet Store.

In these times of social distancing, we wish to take all the necessary means so that the needs of your small pets are met in security, from the comfort of your homes.

We wish this tool will contribute keeping you healthy. Click here to order online.

Services at the clinic

For your health and that of your little ones, and in order to continue to offer you the safest services in the circumstances, we will now offer you a "car" service. Here is how your visit will work:

      When you arrive in the parking lot, we ask you to call us;
      Following your call, we will pick up your small animal;
      We will examine your little protege inside and ask you to wait in the comfort of your car;
      Following the exam, we will give you a detailed report and plan the follow-up with you by phone;
      As soon as the necessary procedures are completed, we will bring back your best friend with everything necessary in order to alleviate the condition that afflicts him;
      The strict hygiene measures already in place will remain in effect.

We are aware that it’s not with joy that you will leave us alone with your little animal; however, rest assured that we will continue to be just as attentive to his needs as before this crisis that affects us all, your health and that of your little companions being our first priority.

Regarding prescriptions and the sale of food:

      Call us so we can prepare your orders;
      We will ask you to call us upon arrival and we will take your orders outside.

As for payments, they will be made by phone to avoid contact.

Please also note that the clinic will be closed on Saturdays for the next few weeks and that the clinic will close at 6 p.m. on weekdays.

Thanks for your collaboration. Our goal in establishing these measures is to keep you healthy and to allow our staff to remain present for you until the end of this distressing time for all.

COVID-19 and animals, here are some informations on the subject:

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