Monday, March 22, 2021

Measures taken by our establishment in response to the COVID-19 pandemic

Update, March 22

Dear customers, we wish to inform you of a slight relaxation in our safety measures. Our goal is to recapture the human connection with you that is so dear to us all. However, it will be important to respect the following guidelines so that our environment remains safe for both you and our staff.  

So here are the new procedures:
  1. It remains essential that you make an appointment with us to avoid traffic jams in the clinic’s parking lot. To do so, please contact us at 450 621‑2700.
  2. Payment by credit or debit card is still preferred. 
  3. We will greet you at the clinic’s reception and will only accept a maximum of 2 clients in the waiting room. You may be asked to wait outside until the space becomes free for you to enter. If we need to speak with you at length, we will need to do so by telephone to prevent excessive delays.  
  4. Hand sanitizer will be available at the entrance. Respecting the 2‑metre social distancing rule and wearing a mask will remain mandatory at all times.
  5. To purchase food or renew a prescription for your companion: if possible, call us or contact us by email ( 24 hours in advance so that we can prepare everything and save you from having to wait. We will contact you when your order is ready. When you arrive, you will be able to enter the waiting room (2 people maximum) where we will give you all your purchases.
  6. For your furry friends that have an appointment, please call us when you arrive.
  7. You will be able to enter the waiting room with your pet to bring it to us, but only your pet will be admitted in the examination room. You will have to wait outside the clinic while we take good care of your pet and perform the necessary tests. We will call you afterwards to give you a detailed account of your pet’s condition and confer with you on how to proceed. Once we have confirmed the treatment or prevention plan with you, you may pick up your pet at the clinic entrance. 
  8. Exceptional measure: as we are aware that our little patients are family members in their own right, we know that the presence of a loved one is essential to accompany them to their final resting place. We will therefore accept that an owner be present in the case of euthanasia.
We are aware that these procedures are restrictive to you, but because your health and that of our team is important to us, we prefer to take more precautions to protect everyone’s health. As the situation evolves, we will adapt our way of doing things. To stay informed, we invite you to watch the messages on our Website and our Facebook page.

May this beautiful season motivate you to enjoy the outdoors with your companions! Thank you for your understanding, and we look forward to seeing you. 

The entire team of the Rosemère Veterinary Clinic

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